Standard Returns Policy for a Skincare Website
Overview
We accept returns on most unopened skincare products within a defined period, while ensuring compliance with hygiene and safety standards. Products that have been opened, used, or tampered with generally cannot be returned for resale.
Eligibility for Returns
Customers may return items when the following conditions are met:
- Unopened and unused — Products must be in original, sealed packaging with all components included.
- Returned within 28 days — The return window begins on the date the order is delivered.
- Proof of purchase — An order number or receipt is required to process the return.
- Purchased directly from our website — Items bought from third‑party retailers must be returned through them.
Non‑Returnable Items
For hygiene and safety reasons, the following cannot be returned:
- Opened or used skincare products
- Items with broken seals or damaged packaging
- Gift cards or digital products
- Clearance or final‑sale items (if applicable)
Faulty, Damaged, or Incorrect Items
If a product arrives damaged, faulty, or not as ordered:
- Contact customer support within 7 days of delivery.
- Provide photos of the issue and your order number.
- We will offer a replacement or full refund, including shipping costs.
Refunds
Once a return is received and inspected:
- Approved refunds are issued to the original payment method.
- Refunds typically appear within 5–10 business days, depending on the payment provider.
- Original shipping fees are refundable only for faulty or incorrect items.
Exchanges
We currently offer exchanges only for:
- Faulty items
- Incorrect items received
For all other cases, customers should return the item for a refund and place a new order.
Return Shipping
- Customers are responsible for return shipping costs unless the item is faulty or incorrect.
- We recommend using a tracked service, as we cannot refund items lost in transit.
International Returns
International customers may return eligible items, but:
- Return shipping costs are the customer’s responsibility.
- Customs fees or import duties are non‑refundable.
How to Start a Return?
Customers can initiate a return by contacting customer support with:
- Order number
- Reason for return
- Photos (if item is damaged or incorrect)
TRADING NAME:
SKIN ESSENTIALS
BUSINESS ADDRESS :
LECARROW HOUSE, AUGHAKILMORE, BALLINALEE, CO LONGFORD, IRELAND, N39 YW97.